Privacy Policy

Last updated: 28 October 2026

HelloAinora ("we", "our", or "us") operates the helloainora.com website and the HelloAinora AI voice agent service. This page informs you of our policies regarding the collection, use, and disclosure of personal information.

Information We Collect

We collect information that you provide directly to us, including:

  • Name, email, and phone number when you book a demo or contact us
  • Call recordings and transcriptions when you interact with our AI voice agent
  • Usage data and analytics from website visits
  • Lead data processed through Google Ads integrations on behalf of our customers

How We Use Your Information

  • To provide and maintain our service
  • To process and qualify leads from Google Ads on behalf of our customers
  • To communicate with you about our services
  • To improve our AI voice agent technology
  • To comply with legal obligations

Data Security

We use encryption and access controls to protect your personal information.

Where Data Is Stored and Processed

Data is stored on servers in Germany and Finland. In the standard setup, calls are processed in the EU and the US under GDPR (EU-US Data Privacy Framework, standard contractual clauses). A full-EU setup, with all processing in the EU, is available on request. The subprocessor list is in the DPA.

GDPR Compliance

We comply with the General Data Protection Regulation (GDPR). You have the right to access, correct, or delete your personal data. Contact us at info@ainora.lt to exercise these rights.

Data Retention

We retain personal data only as long as necessary to provide our services or as required by law. Call recordings are retained according to the data retention policy agreed upon with each customer.

Subprocessors

We use a limited number of technology providers (subprocessors) to run the service. They process personal data only on our instructions and under data processing agreements. The subprocessor list is in the DPA, which customers receive on request.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@ainora.lt.

HelloAinora is a product of AINORA, MB (ainora.lt).